FAQS

  • Q: Why do we need stockinstore®?

    Getting the right product in front of the right customer at the right time is the key to success. It’s also not easy. With stockinstore®, you can let your customers know what store to go to. In other words, you can convert online browsing into sales in physical stores.

  • Q: We don’t know exactly how many units are in our stores. Will stockinstore® help?

    Don’t worry, you’re not alone. Almost every retailer has stock integrity issues. It’s certainly not easy keeping track of everything! We’ve created two solutions to overcome this.

    1. A threshold system customisable by Store and by individual SKU.
    2. An accurate algorithm that predicts availability.
  • Q: What if our web developers are really busy and can’t do the integration?

    No stress! We do the integration, not your developers. stockinstore® was designed so you only have to add six lines of code to your website’s product page. We handle the rest!

  • Q: What if our web agency has already built a tool like stockinstore®?

    Other solutions are built to show customers if items are available or unavailable, which usually isn’t enough and can often result in lost sales. stockinstore® was designed to increase sales online and in-store by giving customers more transparency.

  • Q: What if we already have Click & Collect?

    Click & Collect (C&C) customers have to wait for C&C deliveries, which costs you money to manage. Plus C&C can’t be used during busy sale/promotional periods. stockinstore® fulfils your customers’ need for immediate gratification. It requires no changes to business processes and is used five times more during sales and big promotions.

  • Q: Can you integrate with my old and outdated Point of Sale (POS) system and Web platform?

    stockinstore® was designed to work with every eCommerce, Point of Sale or ERP system. Our mission is for stockinstore® to be accessible and easy for everyone.

  • Q: We only have a few stores. Why would we need stockinstore®?

    Any retailer with an online store and at least one bricks and mortar store will benefit from stockinstore®. However small you are, you still get customers who walk in looking for an item they’ve seen online, only to discover it’s unavailable or sold out.

  • Q: What if our in-house team can build this for us?

    Why build it yourself when there’s already a ready-made solution that can do it for you in just two weeks or less? stockinstore® saves you time, cash and resources better spent on other projects in your roadmap. We’ve already spent thousands of hours assessing the problem and perfecting a solution to overcome retail challenges and convert sales more often.

  • Q: We are a franchise business with multiple POS/ERP systems?

    That’s ok. The data can come from multiple systems.

  • Q: What if some of our Franchise stores can’t provide data?

    These stores can be included in your search results with a generic message like “call store to confirm” for all searches.

  • Q: What’s your idea of a happy retail ending?

    When anyone, anywhere can use stockinstore® to find any item in store – and live happily ever after.

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