FAQ

Find answers to questions on stockinstore’s omni-channel solutions, integrations, the set-up process, and more. Want to know more? Get in touch with us and we’ll happily answer any other questions you might have.

stockinstore

To make sure you never miss another sale! Let your customers shop the way they want to, be it using our ‘Find in Store’ or ‘Click & Collect / Pick Up In Store’ or ‘My Nearest eDM Widget’ solutions… we’ll help convert your online browsing into physical sales.

Don’t worry, you’re not alone. Almost every retailer has stock integrity issues. It’s certainly not easy keeping track of everything! We’ve created two solutions to overcome this.

1. A threshold system customisable by store and by individual SKU.

2. An algorithm that predicts stock availability.

Yes, the stockinstore solutions were designed to work with every eCommerce, Point of Sale or ERP system. Our mission is for stockinstore to be accessible and easy for everyone.

No stress! We do the integration, not your developers. Our ‘Find in Store’ solution was designed so you only have to add six (6) lines of code to your website’s product page. We handle the rest! For ‘Click & Collect’ there may be some web development required from your end, depending on what eCommerce platform you use. However we’ll be there every step of the way to assist. ‘My Nearest eDM widget’ is fast to implement too. Get up and running in just 1 day.

That’s ok. We designed stockinstore so the data can come from multiple systems.

Why build it yourself or pay (a lot) for your agency to, when there are ready-made solutions that can do the hard yard for you? Forget about the cost of upgrades, and updates too. stockinstore will save you time, cash and resources. We’ve already spent thousands of hours assessing problems and perfecting solutions to overcome them. We’ve already got the data to prove we convert sales more often.

Click & Collect / BOPIS

No worries! Our solution is specifically built to be flexible – you can choose specific modules suited to meet your business needs. Read more about them here.

Click & Collect / BOPIS is dependent on which modules your business needs. We assure you our solution is affordable and fast to implement – reach out and we can discuss further! Contact us here or e-mail hello@stockinstore.com

Ship from Store

Ship from Store is all about using the inventory you have closest to the customer, to complete an order. This is basically enabling your store network to fulfilling online orders. Store fulfillment means you improve store inventory turnover, offers faster delivery times and lower shipping costs.

Absolutely. stockinstore’s platform is built and designed for the complexities of a franchiser.

The stockinstore Order Management System (OMS) is built to assign and determine which stores should fulfill orders based on a fairness system. It integrates with your POS/ERP to keep accurate stock and finance records.

stockinstore integrates with the large shipping companies and fulfiller aggregators to provide merchants with a range of flexible delivery options to get products to customers.

Find in Store

Any retailer with an online store and at least one bricks and mortar store will benefit from ‘Find in Store’. Whatever your size, you still get customers walking in looking for an item they’ve seen online, only to discover it’s unavailable or sold out. That’s a lost sale right there.

Other solutions are usually built to show customers if items are either available or unavailable – which isn’t enough and results in lost sales. Our solution is designed to increase sales online and in-store by giving customers the transparency they now expect.

These stores can be included in your search results with a message such as “call store to confirm”. We can customise this to your preference.

Where to Buy

We understand it’s impossible to know all your stockists exact stock levels which is why we have designed our ‘where to buy’ solution with some exceptional smarts to overcome this. How do we do this? Give us a call and we’ll explain it all in more detail.

In our view it’s better that the customer buys from you, be it on your website or with your stockists than buying from a competitor. Secondly, our ‘where to buy’ solution actually helps increase your online conversion as when a customer sees that an item they want is not available at a store nearby, they more often buy it online directly from you!

Google Local Inventory Ads

Google LIA (GLIA) is an effective solution to attract and drive customers into your physical stores.

GLIA display at the top of Google’s search results and showcase a retailer’s products, store information (think contact information, opening hours and directions), and a direct link to the product page for purchase (on your own website, or a Google hosted page).

Working with Google can be finicky. Our GLIA integration is specifically designed to meet the requirements of Google and bring all your necessary businesses information together in the easiest way possible. This way, getting your Local Inventory Ads live can be done both faster and easier. 

GLIA starts from $3/month per store. To get a price for your business, just get in touch!

Store Locator

Showing customers the locations and contact information of your stores is an important part of bridging the gap between online and offline. Customers want to quickly find their nearest store and our store locator makes this easier than ever.

Our Store Locator is SEO-friendly, has great design flexibility and each store can have it’s own page (perfect for franchise businesses). The Store Locator will look at feel like it was built just for you but without the hassle and the investment. If you have stores and stockists, there are filter options making it perfect for mixed retailers. 

Yes! Our Store Locator tool works an all eCommerce platforms.

We will assist you in the design and implementation of the Store Locator tool to make this as easy as possible.

Nearest Store eDM Widget

We get how important branding is, that’s why we’ve made it customisable to suite your brand guidelines.

No, our ‘Nearest eDM widget’ shows nearest stores only. However, if you are keen to show your customers what closest store has the product they are after, check out our award-winning ‘Find in Store‘ solution.

Absolutely! We’d need store information, but other than that it would be straight forward to use this technology.

It’s a cost ‘per thousands of impressions’. Set up is FREE. Say hi here to find out more.

Fast. Flexible. Affordable. Scalable.

Omni-channel solutions for retailers, franchises & wholesalers