FAQS

stockinstore

  • Q: Why do we need stockinstore?

    To make sure you never miss another sale! Let your customers shop the way they want to, be it using our ‘Find in Store’ or ‘Click & Collect / Pick Up In Store’ or ‘My Neares eDM Widget’ solutions… we’ll help convert your online browsing into physical sales.

  • Q: We don’t know exactly how many units are in our stores. Will stockinstore help?

    Don’t worry, you’re not alone. Almost every retailer has stock integrity issues. It’s certainly not easy keeping track of everything! We’ve created two solutions to overcome this.

    1. A threshold system customisable by store and by individual SKU.
    2. An algorithm that predicts stock availability.
  • Q: Can you integrate with my Point of Sale (POS), ERP system and Web platform?

    Yes, the stockinstore solutions were designed to work with every eCommerce, Point of Sale or ERP system. Our mission is for stockinstore to be accessible and easy for everyone.

  • Q: What if our web developers are busy and can’t do the integration?

    No stress! We do the integration, not your developers. Our ‘Find in Store’ solution was designed so you only have to add six (6) lines of code to your website’s product page. We handle the rest! For ‘Click & Collect’ there may be some web development required from your end, depending on what eCommerce platform you use. However we’ll be there every step of the way to assist. ‘My Nearest eDM widget’ is fast to implement too. Get up and running in just 1 day.

  • Q: We are a franchise business with multiple POS/ERP systems?

    That’s ok. We designed stockinstore so the data can come from multiple systems.

  • Q: What if our in-house team / agency can build something for us?

    Why build it yourself or pay (a lot) for your agency to, when there are ready-made solutions that can do the hard yard for you? Forget about the cost of upgrades, and updates too. stockinstore will save you time, cash and resources. We’ve already spent thousands of hours assessing problems and perfecting solutions to overcome them. We’ve already got the data to prove we convert sales more often.

Click & Collect / BOPIS

  • Q: What if our business needs are different to a ‘usual’ Click & Collect / Pick-up In Store set up?

    No worries! Our solution is specifically built to be flexible – you can choose specific modules suited to meet your business needs. Read more about them here.

  • Q: Can you do ‘Fulfil from Store’ only?

    Yes – no problem!

  • Q: How much does Click & Collect / BOPIS cost?

    Click & Collect / BOPIS is dependent on which modules your business needs. We assure you our solution is affordable and fast to implement – reach out and we can discuss further! Contact us here or e-mail hello@stockinstore.com

Find in Store

  • Q: We only have a few stores. Why would we need a ‘Find in Store’ solution?

    Any retailer with an online store and at least one bricks and mortar store will benefit from ‘Find in Store’. Whatever your size, you still get customers walking in looking for an item they’ve seen online, only to discover it’s unavailable or sold out. That’s a lost sale right there.

  • Q: What if our web agency has already built a ‘Find in Store’ solution?

    Other solutions are usually built to show customers if items are either available or unavailable – which isn’t enough and results in lost sales. Our solution is designed to increase sales online and in-store by giving customers the transparency they now expect.

  • Q: What if some of our Franchise stores can’t provide data for ‘Find in Store’?

    These stores can be included in your search results with a message such as “call store to confirm”. We can customise this to your preference.

Stockists Solution / Where to Buy

  • Q: How can I show stock availability in my stockist stores if I don’t know their stock levels or sell-throughs?

    We understand it’s impossible to know all your stockists exact stock levels which is why we have designed our ‘where to buy’ solution with some exceptional smarts to overcome this. How do we do this? Give us a call and we’ll explain it all in more detail.

  • Q: Why should I give the sale to my stockist instead of having the customer buying of my website directly?

    In our view it’s better that the customer buys from you, be it on your website or with your stockists than buying from a competitor. Secondly, our ‘where to buy’ solution actually helps increase your online conversion as when a customer sees that an item they want is not available at a store nearby, they more often buy it online directly from you!

  • Q: Can I automatically remove/hide stockist’s that don’t have the item available?

    Yes, this feature is an option.

My Nearest eDM Widget

  • Q: Is it customisable branding wise?

    We get how important branding is, that’s why we’ve made it customisable to suite your brand guidelines.

  • Q: Can I show only stores that have stock?

    No, our ‘Nearest eDM widget’ shows nearest stores only. However, if you are keen to show your customers what closest store has the product they are after, check out our award-winning ‘Find in Store‘ solution.

  • Q: Can I use the ‘My Nearest eDM Widget’ solution on its own?

    Absolutely! We’d need store information, but other than that it would be straight forward to use this technology.

  • Q: How much does ‘My Nearest eDM Widget’ cost?

    It’s a cost ‘per thousands of impressions’. Set up is FREE. Say hi here to find out more.

3