Hot off the coals and just in time for a sizzling summer – Click & Collect is live for Weber Australia and New Zealand!
Weber has been synonymous with outdoor cooking innovations since 1952. Now, with the introduction of stockinstore’s Click & Collect solution, customers across Australia and New Zealand can browse the Weber range online, purchase their perfect BBQ and pick-up instore. It’s a first for the Weber world.
With Weber operating as a franchise organisation across the region and with a strong network of stores, it’s an ideal fit for stockinstore’s omnichannel Click & Collect solution, which is designed for retailers and franchise groups of every size, from a single store to a large national network. Flexible fulfilment options also allow orders to be prepared in one store, multiple stores, a warehouse or any combination. This is a scalable solution that will grow with the Weber network and work with any POS, ERP or eCommerce platform, including Weber’s platform, Salesforce Commerce Cloud.
Working with a complex store network and a wide product range, the In Store Pickup solution confirms that stockinstore’s flexible and reliable technology supports retailers who want to bring together online and in-store experiences in a meaningful and efficient way.
Weber’s omnichannel journey: from Find In Store to Click & Collect
Weber omnichannel journey with stockinstore kicked off in August 2024 with the launch of stockinstore’s Find In Store solution across Australia and New Zealand. Find in Store allows customers to easily check real-time stock availability across all Weber stores before visiting, bridging the gap between online and offline shopping. With this foundation in place, Weber moved forward with the next phase, launching Click & Collect. The project was driven from infancy to rollout by James Forward at Weber Australia. The Weber USA web development team were also critical in delivering the solution for Salesforce Commerce Cloud. With the launch of Click & Collect, Weber customers now have full flexibility to order online and pickup in-store at their convenience.
What stockinstore Click & Collect delivers
The stockinstore Click and Collect solution is designed for retailers and franchise groups of every size, from a single store to a large national network.
Key benefits include:
- real time inventory visibility so customers can check if the BBQ or accessory they want is available in their nearest store
- flexible fulfilment options allowing orders to be prepared in one store, multiple stores, a warehouse, or any combination that suits the retailer
- a scalable solution that grows with the retailer and works with any POS, ERP or eCommerce platform
- fast implementation with minimal disruption to existing systems
- smoother shopping journey that brings together online convenience and the value of in-store collection.
Can’t thank the stockinstore team enough. It’s a small piece of what has become the central approach to how we engage consumers in ANZ with seamless interactions across a branded omnichannel experience. Very proud we could bring this to market in time for our season. I owe you all a drink 🥂🍻
Transforming the customer experience
For BBQ lovers across Australia and New Zealand, Click & Collect transforms the shopping experience.
- Customers can check local stock availability online before placing an order, removing the guesswork or wasted trips.
- If their preferred store is out of stock, the system can suggest other nearby stores or alternate fulfilment paths.
- Collection is simple: order online, choose a store and pick up at a convenient time.
This gives Weber customers greater convenience and confidence without losing the personal service that comes from visiting a Weber store.
