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CASE STUDY
How Oxford Shop's
tailored solution
drives a 41%
increase in sales
with Find in Store and Click & Collect by stockinstore
Solutions:
Click & Collect, Find in Store, Store Locator
Industry:
Retail, Fashion
Integrations:
Shopify
Regions:
Australia
41% Increase
in C&C sales
Seamless integration
going live within a few weeks
Robust C&C system
increasing efficiency
31+ store network
across Australia
INTRODUCTION
Oxford Shop
transforms
their retail business
with an unmatched
shopping experience
Oxford Shop has garnered a strong reputation for delivering impeccable style and exceptional customer service. With an online presence that’s as sleek as their clothing, they wanted to make their customer shopping experience smooth and hassle-free.
CHALLENGE
Navigating
retail in a pandemic
When the pandemic hit, Oxford Shop faced a significant challenge with most of their stores shutting down due to lockdown restrictions. Without the option to offer Click & Collect (C&C), they needed a quick solution to keep their sales going. Oxford Shop’s initial attempt at internal development revealed overwhelming complexities and an ever-increasing development time, leading them to realize the task was more challenging than anticipated. That’s when stockinstore came in.
- Need to integrate with their existing POS/ERP system
- Required a robust inventory management system that provides stock visibility
- Provide accurate information to minimise customer inquires
I hadn’t worked with such a friendly, passionate, well skilled, and hardworking team before signing with stockinstore. I would absolutely recommend signing up with any of stockinstore’s products based on our experience working with the team.
Benjamin Herro
Analyst, Oxford Shop
I hadn’t worked with such a friendly, passionate, well skilled, and hardworking team before signing with stockinstore. I would absolutely recommend signing up with any of stockinstore’s products based on our experience working with the team.
Benjamin Herro
Analyst, Oxford Shop
SOLUTION
stockinstore’s Click
& Collect a perfect fit
stockinstore’s Click & Collect a perfect fit
By partnering with stockinstore, Oxford Shop was able to quickly and easily integrate a C&C option into their website. This provided customers with a way to purchase products online and pick them up at the store, even if the store itself was closed to browsing.
- Fast and easy ‘plug-and-play’ implementation
- Minimal staff training required
- In-depth customer demand reporting
RESULT
Unveiling the
fashionably
impressive results
stockinstore’s C&C solution allowed Oxford Shop to efficiently manage order fulfillment. The user friendly interface makes it easy for store staff to fulfill orders quickly and accurately. This efficiency even allowed staff to showcase additional products and increase upsell opportunities when customers came in to pick up their orders.
stockinstore’s C&C solution allowed Oxford Shop to efficiently manage order fulfillment. The user friendly interface makes it easy for store staff to fulfill orders quickly and accurately.
The ease of the email-based fulfillment system coupled with Stock in Store’s robust inventory API allows our store staff to fulfill the orders within minutes of receiving them with high confidence
This efficiency even allowed staff to showcase additional products and increase upsell opportunities when customers came in to pick up their orders.
- stockinstore does the heavy lifting in maintaining the Click & Collect system
- Easy to use Store Collection Manager interface for staff
- Influx of sales due to a stable Click & Collect solution
Discover the perfect
blend of style and convenience.
Discover the perfect blend of style and convenience.
See why leading retailers, franchisees and
wholesalers choose stockinstore as their preferred
omni-channel platform.
Discover the perfect
blend of style and convenience.
Discover the perfect blend of style and convenience.
See why leading retailers, franchisees and
wholesalers choose stockinstore as their preferred
omni-channel platform.
See why leading retailers, franchisees and
wholesalers choose stockinstore as their preferred
omni-channel platform.
Keep reading
After implementing member fulfilment with stockinstore's Ship from Store solution, INTERSPORT Australia then integrated stockinstore's Click & Collect solution.
Oxford Shop attempted to develop an internal solution but encountered overwhelming complexities and unexpected delays. Realising the magnitude of the task, they turned to stockinstore.
How Toyworld achieved a 118% boost in online conversion rates with stockinstore’s omni channel fulfilment solutions
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