Planning for the future with Click & Collect by stockinstore
Whilst acknowledging the uncertain times, here at stockinstore we’re planning for a positive future within the retail industry. A future that can, and will support driving traffic back into store through a myriad of technologies.
One of those technologies being our NEW Contactless Click & Collect / BOPIS solution.
On speaking to our CEO Andrew Maver, he said “This is the culmination of months’ worth of planning, design and testing. We’ve taken our time and we’re confident that the product we have ready for the market is the most flexible, affordable and easy-to-implement Click and Collect / Buy Online Pick Up In Store solution around – and we think that’s worth the wait”.
As with our award-winning Find in Store solution, our team specifically developed the Click & Collect (C&C) module to work with all eCommerce platforms and POS/ERP systems. It’s also flexible enough to deliver the various forms of Click & Collect that retailers with two or more stores require.
A solution built for retailers and franchises of all sizes
Working closely with sports retailer INTERSPORT Australia, our first Contactless Click & Collect customer, has ensured that the stockinstore® solution is up to the myriad of challenges franchise retailers often experience. See it in action.
With a background in retail spanning 20+ years we know how important the customer experience is: from browsing and purchasing online, to going into store to pick up their order. The communication re customer and staff was a huge priority for us. As was thinking of it from a retailer’s perspective; meaning our solution allows retailers to use any/or a combination of fulfilment options. For the web developers reading this – customisable thresholds and time frame allowances also ensure you have access to all the information needed from a back-end perspective too.
POS / ERP
Understandably one of the biggest struggles retailers have faced are with ERP/POS integrations. Many systems, even modern cloud-based POS systems, just aren’t built with the flexibility necessary to function well in the eCommerce and online shopping world. This can make the whole process difficult for retailers to implement and on-going management fraught with unnecessary complexities, limitations and costs.
That’s where the stockinstore solution is different again. We’ve already successfully integrated with leading POS/ERP providers, and our stable of clients have helped us gain insights into exactly what retailers are looking for within a C&C solution.
Customer Benefits of Click & Collect / BOPIS
- Save money on shipping costs
- Easily abide by social-distancing rules with ‘Contactless Click and Collect’
- Flexibility of when they pick up their order
- Convenience in choosing a store/location that suits them
- Assurance that what they want will be there upon arrival
Retailer Benefits of Click & Collect /BOPIS
- Increase the sell-through of floor stock
- Upsell opportunities – once a customer comes into store to pick up goods, your sales team can upsell or cross-sell
- Data – our reporting suite will give you insights into what your customers want to buy in store, what stores locations are most searched and what sales you’re potentially missing because you don’t have stock available.
- Meet customer needs whilst implementing safe practices during the Covid-climate
Retailers have the choice
While Click & Collect might not be a new concept within retail, it’s certainly an under-utilised one given the growing interest consumers around the world have in utilising this type of delivery service.
stockinstore understands that some retailers may already have C&C / BOPIS functionality built into their POS/ERP, so we’ve de-coupled the stockinstore Frontend Widget from the Backend OMS (Order Management System) to give retailers a choice.
If you’re already using stockinstore, the C&C module is integrated into the original Find In Store widget. Our solution manages all the front-end elements so, if you have a POS or ERP system which can manage the order behind the scenes, stockinstore® can plug straight into your website.
If you need a helping hand with the backend management, we can support you with our readily tried and tested back end Order Management System too.
By having this functionality built by the very same team that conceptualised, and created stockinstore, we’re guaranteeing you’ll be investing in a solution that gives you the frictionless functionality needed when dealing with technology. We’re here to make it easier and more affordable for retailers of all sizes to implement Click & Collect.
We truly aim to ensure that retailers can maximise every sale opportunity, and that the satisfied customer will return time and time again.
Book a demo here or contact us on firstname.lastname@example.org
Created in 2016, stockinstore is the only solution suite focused on changing how retailers use their stores. Developed for retailers, franchises, wholesalers and manufacturers; stockinstore creates an exceptional shopping experience for customers while providing highly valuable insights into customer demand for products across store networks. Since launching, the award winning technology has continued to bridge the gap between online and in-store through a myriad of ‘Find In Store’ and ‘Click and Collect / BOPIS’ solutions. Join a growing list of businesses choosing stockinstore including: Scanlan Theodore, YETI, 2XU , T2, Adairs, Sheike, Triumph, Early Settler, PETstock, Kookai, Florsheim, MyHouse, Bevilles, Pillow Talk, 99 Bikes, Intersport, Nique, Billini, The Upside, Toyworld, Bags to Go and Tentworld.
Find out more about stockinstore at https://www.stockinstore.com
Catherine McKay, email@example.com